Cursor's scrappy support system evolved into a scalable, self-improving operation

Cursor's support team says a scrappy version built about 1.5 years ago to handle heavy volume taught them to crawl, walk, then run, and to identify flywheels for continuous improvement.

The background post notes the company rebuilt customer support around Grok Bot to handle operations without adding headcount, with the bot responding to customers, resolving tickets, and managing the queue autonomously.