# TELUS Digital's ElevenAgents voice agent cuts early cancellations by more than half

> Original title: TELUS Digital cut early cancellations by more than half with ElevenAgents

- Source: ElevenLabs Blog
- Published: 2026-10-30T12:00:00.000Z
- Bad Influence: https://badinfluence.news/items/iybsxzmcxb0mx5qtnu2lhk98k
- Original: https://elevenlabs.io/blog/telus-digital-early-cancellations

## Summary

TELUS Digital built an outbound voice agent on ElevenAgents to call new home internet customers in their first 90 days, explaining first bills, introducing self-serve tools, and prompting bundling discounts. Among customers who received a call, 30-day cancellations were less than half the rate of the broader new-customer cohort. The agent discloses that it is an AI, authenticates customers by SMS passcode, and reads live billing data through a verified API connection.