# Singapore Airlines uses OpenAI models and API for customer support and staff tools

> Original title: Singapore Airlines elevates travel & work with OpenAI technology

- Source: OpenAI News
- Published: 2026-11-10T08:00:00.000Z
- Bad Influence: https://badinfluence.news/items/hhmpibbq0wdhj4sxa4d2e011v
- Original: https://openai.com/index/singapore-airlines-travel-work

## Summary

OpenAI says Singapore Airlines uses its models and API to improve customer support, travel discovery, and employee productivity. The source says the airline's Kris chatbot doubled its CSAT score.