# Harper Insurance cuts average call times 63% with a LiveKit voice agent

> Original title: Check out how @Harper_Insure cut down average call times by 63% with their LiveKit voice agent!

- Source: LiveKit
- Published: 2026-10-27T21:02:28.000Z
- Bad Influence: https://badinfluence.news/items/fldyfk2nmb6laynlxa32pq9s2
- Original: https://x.com/livekit/status/2115187399513051590

## Summary

Harper Insurance says its LiveKit voice agent, Harley, cut average call times by 63%. The agent has handled more than 10,000 insurance onboarding calls since August, and quotes take two or three seconds instead of a day or two.

## Post

Check out how @Harper_Insure cut down average call times by 63% with their LiveKit voice agent! 

Get started building your own agents at https://cloud.livekit.io

## Quoted post @HussainAarfan

> Since August, Harley, the voice agent we built on @livekit, has run 10,000+ insurance onboarding calls. Average call time is down 63%, and quotes take two or three seconds on hold, not a day or two.
> 
> My first engineering post @Harper_Insure, on how we built it: https://www.harperinsure.com/engineering/harley

https://x.com/HussainAarfan/status/2115174449951715585