Perplexity's developer account says pplx-decider-v1-27b can triage customer support tickets, with escalations routed to the Agent API. The cookbook example uses the Decisions API for the initial decision and the Agent API for escalated requests.
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You can use pplx-decider-v1-27b to triage customer support tickets, then route escalations to the Agent API.
Our cookbook shows how to build the workflow, using the Decisions API for the initial decision and the Agent API for escalated requests.
https://docs.perplexity.ai/docs/cookbook/examples/decisions-api-ticket-triage/README
Source: Perplexity Developers · x.comPublished · added here
