# What is call transcription? A practical business guide

- Source: ElevenLabs Blog
- Published: 2026-11-03T12:00:00.000Z
- Bad Influence: https://badinfluence.news/items/cm1rnz3a4wrmilip4rkhdllnr
- Original: https://elevenlabs.io/blog/what-is-call-transcription

## Summary

Call transcription converts phone or video calls into written text, either after recording or in real time through a streaming model. Businesses use transcripts for searchable records, quality assurance, compliance documentation, and CRM logging. Legality depends on location, since some jurisdictions allow recording with one party's consent while others require all parties to consent.